PLEASE NOTE -”rar” APP REQUIRED FOR SERVICE TOOL USAGE: Now Windows 10 will require a “rar” APP to open the Service Tool v3400.rar … of which you should download from the WINDOWS website (FREE) directly to avoid viruses.Now my printer has been in perfect use since 2012. UPDATE: AS OF SI HAVE ONCE AGAIN CLEANED THE INK AREA AND RESET MY PRINTER.gets rid of “SEE SERVICE PROVIDER”, “8000” etc freeze RESETTING PRINTER -> # 9 & Closing Comment. ***WHEN INK PAD IS CHANGED PRINTER WILL FREEZE & NEED TO BE RESET *****